Returns
Helpdesk
Return Policy
Return of products
Nothing is more important to us than your satisfaction. This said we made it possible for you to go through the entire love book under “preview” – you are left with no surprises for the content of the love book, instead, we saved all the surprises for the recipient. Each of our personalized love books is printed to your specifications and added with a personal touch. Due to these circumstances, it is not possible to return and refund the products.
Damaged or defective items
We’re very sorry if you have received damaged or defective love books, please contact us within 7 days after receiving the damaged love book. Click on "Request for Return" button below and you'll be directed to Story No. 9's "Order History" page. Click on "Details" for the order you wish to return. Find our "Return Message Box" and easily follow our instructions on how to receive a new book on our cost.
Edit or cancel orders
If you discovered typos, grammar, other errors or decides to cancel items, this can be done through your login by yourself within 1 hour. After that hour has passed, the order is ready for printing and binding, and it will no longer be possible to cancel or change the books. We strongly recommend you to review the love book carefully before placing the order.